8:30am - Altitude Ballroom

A Day in the Life of Your Customer

Roy Barnes, Author "For Dummies: Customer Experience" & Founder @ Bluespace


9:30am - Altitude Ballroom

Design Thinking in Innovation

Jimmy Bremner, Innovation Executive @ Salesforce


10:30am - Altitude Ballroom

Influencing Cross-Functional Teams in Product Management

Scott Helmes, SVP, Product Management @ Careerbuilder

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10:30am - Greatroom 1

Creating A Customer-Focused Culture

Bill Cusick, Formarlly Vice President, Customer Experience & Brand Management @ Zurich NA


11:15am - Altitude Ballroom

Identifying the Origins of Innovation

Kevin McDunn, Chief Technology Officer @ UI Labs

11:15am - Greatroom 1

Predicting Customer Needs & Behaviors for Growth & Innovation

Eugene Roytburg, Founder & Principal @ 4i


1:00pm

Strategic Product Management

Heidi Williams, Head of Product @ Enova

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Take a Stand: An approach to understand and adopt innovation practices to drive business results

Moises Norena, Director of Strategic Innovation @ Allstate

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Empathy in Design

Dan Peterson, Principal Strategist @ edog


2:00pm

Product Launch Planning: Cultivate the Seeds to Deliver Great Products

Jamie Silva, Product Owner & Grant Cline, Product Manager @ Paylocity

The Human Dynamics of Innovation

Lori Lovens, Innovation Coach & Mentor @ Innovation Savvy

Omni-Channel Customer Experience

Troy Mills, Divisional Vice President - Customer Care Operations @ Walgreens


3:00pm

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Product Portfolios, Roadmaps & Expectations

Chris Bourke, Sr. Product Manager, Platform & Partnerships @ Vivid Seats, LLC

Voice of Customer: Building Customer Listening Paths

Sally Kane, Sr. Manager, Voice of Customer Programs @ Wolters Kluwer


4:00pm

Top 20 Product Management Ideas from Leading Companies

David Zasada, SVP, Product Management @ ACT

The Process of Creating a Customer-Focused Culture

Deborah Schoonover, Director, Sales & Customer Success @ Freund