8:30am - Altitude Ballroom

Product vs. Customer Experience

Zachary Jean Paradis, VP, Customer Experience Strategy @ SapientRazorfish


9:45am - Altitude Ballroom

Product Management Optimization

Saket Jain, Director, Global Product Management @ Johnson Controls

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9:45am - Greatroom 1

Optimizing the Customer Experience

Jim White, Vice President, Customer Experience @ Symphony Post Acute Network



11:00am

Horizon Planning

David Zasada, SVP, Product Management @ ACT

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Customer Insights for Innovation

Kieren Layton, Customer Experience Leader @ Hewlett-Packard Enterprise

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Customer Journey Mapping Workshop Part1

Roy Barnes, Founder @ Bluespace


1:00pm

Partnerships & Go-To-Market Planning

Chapin Kaynor, Category Business Lead @ Brightstar

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Persona Development

Ezra Schwartz, Director, User Experience @ TandemSeven

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Customer Journey Mapping Workshop Part2

Roy Barnes, Founder @ Bluespace


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2:15pm - Altitude Ballroom

Integrated Thinking & Business Strategy Mapping

Ken Kring, Sr. Manager, Payer Marketing @ Walgreens & Author "Business Strategy Mapping"