8:30am - Keynote
A Day In The Life of Your Customer

Roy Barnes - Founder & President, BlueSpace & Author, "For Dummies, Customer Experience"

9:30am - Keynote
Emotional Response - How we approach product experience

Timothy Stackhouse - Director of Product Experience @ Comcast

Product Roadmapping & Vision Planning

Peter Duggan - Sr. Vice President, Product Management & Strategy @ Computershare

Building a Culture of Innovation

Dante Murphy - Sr. Director, Customer Experience Strategy @ Epsilon

Grassroots Product Management - From inception to launch

Marcus Tewksbury - CTO @ UTU.ai

Omni-Channel Strategy, Framework & Design

Philip Heness - Marketing Development Manager  @ Electrolux

Maximizing Your Return on Customer Experience

Rama Mahajanam - Customer Experience & Outcomes Leader @ GE

Product Launch Planning

Starr Taur - Global Product Management Leader @ Thomson Reuters

Collaborative Experience Design

Hope Blaythorne - Enterprise Customer Success Evangelist @ Red Hat

Customer Segmentation & Lifetime Value

Vamsi Krishna Duvvuri - Director, Data & Analytics @ KPMG

Design Thinking - Tools for Your Tool Kit

Michelle Hilstand - Director of Innovation @ Independence Blue Cross

Voice of Customer Excellence

Craig Bachman - Head of Customer Experience @ TravelUR

Customer Measuring & Monitoring

Christopher Kraus - VP of Experience @ Mishimoto

Top 20 Product Management Ideas from Leading Companies

Dave Zasada - SVP, Product Management & Marketing @ ACT

Customer Experience Maturity Framework

Andrew Collier - Sr. Manager, Digital Commerce @ GE