Monday, September 18th


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8:30am - Keynote
A Day In The Life of Your Customer

Roy Barnes - Founder & President, BlueSpace & Author, "For Dummies, Customer Experience"


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9:30am - Keynote
Emotional Response - How we approach product experience

Timothy Stackhouse - Director of Product Experience @ Comcast


10:30am
 

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Product Roadmapping & Vision Planning

Peter Duggan - Sr. Vice President, Product Management & Strategy @ Computershare

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Building a Culture of Innovation

Dante Murphy - Sr. Director, Customer Experience Strategy @ Epsilon


11:15am

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Grassroots Product Management - From inception to launch

Marcus Tewksbury - CTO @ UTU.ai

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Omni-Channel Strategy, Framework & Design

Philip Heness - Marketing Development Manager  @ Electrolux


1:00pm

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Strategic Partnerships for Product Success

Scott Stokke - Director, Product Management @ First Advantage

Collaborative Innovation

Karen Lee Coyle - Smart Technology Product Owner @ QuintilesIMS

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Maximizing Your Return on Customer Experience

Rama Mahajanam - Customer Experience & Outcomes Leader @ GE


2:00pm

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Product Launch Planning

Starr Taur - Global Product Management Leader @ Thomson Reuters

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Collaborative Experience Design

Hope Blaythorne - Enterprise Customer Success Evangelist @ Red Hat

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Customer Segmentation & Lifetime Value

Vamsi Krishna Duvvuri - Director, Data & Analytics @ KPMG


3:00pm

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Design Thinking - Tools for Your Tool Kit

Michelle Hilstand - Director of Innovation @ Independence Blue Cross

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Voice of Customer Excellence

Craig Bachman - Head of Customer Experience @ TravelUR

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Customer Measuring & Monitoring

Christopher Kraus - VP of Experience @ Mishimoto


4:00pm

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Top 20 Product Management Ideas from Leading Companies

Dave Zasada - SVP, Product Management & Marketing @ ACT

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Customer Experience Maturity Framework

Andrew Collier - Sr. Manager, Digital Commerce @ GE