8:30am - Altitude Ballroom
A Day in the Life of Your Customer
Roy Barnes, Author "For Dummies: Customer Experience" & Founder @ Bluespace
9:30am - Altitude Ballroom
Design Thinking in Innovation
Jimmy Bremner, Innovation Executive @ Salesforce
10:30am - Altitude Ballroom
Influencing Cross-Functional Teams in Product Management
Scott Helmes, SVP, Product Management @ Careerbuilder
10:30am - Greatroom 1
Creating A Customer-Focused Culture
Bill Cusick, Formarlly Vice President, Customer Experience & Brand Management @ Zurich NA
11:15am - Altitude Ballroom
Identifying the Origins of Innovation
Kevin McDunn, Chief Technology Officer @ UI Labs
11:15am - Greatroom 1
Predicting Customer Needs & Behaviors for Growth & Innovation
Eugene Roytburg, Founder & Principal @ 4i
1:00pm
Strategic Product Management
Heidi Williams, Head of Product @ Enova
Take a Stand: An approach to understand and adopt innovation practices to drive business results
Moises Norena, Director of Strategic Innovation @ Allstate
Empathy in Design
Dan Peterson, Principal Strategist @ edog
2:00pm
Product Launch Planning: Cultivate the Seeds to Deliver Great Products
Jamie Silva, Product Owner & Grant Cline, Product Manager @ Paylocity
The Human Dynamics of Innovation
Lori Lovens, Innovation Coach & Mentor @ Innovation Savvy
Omni-Channel Customer Experience
Troy Mills, Divisional Vice President - Customer Care Operations @ Walgreens
3:00pm
Product Portfolios, Roadmaps & Expectations
Chris Bourke, Sr. Product Manager, Platform & Partnerships @ Vivid Seats, LLC
Voice of Customer: Building Customer Listening Paths
Sally Kane, Sr. Manager, Voice of Customer Programs @ Wolters Kluwer
4:00pm
Top 20 Product Management Ideas from Leading Companies
David Zasada, SVP, Product Management @ ACT
The Process of Creating a Customer-Focused Culture
Deborah Schoonover, Director, Sales & Customer Success @ Freund