9:45am - Altitude Ballroom

Product Management Optimization

Saket Jain, Director, Global Product Management @ Johnson Controls

9:45am - Greatroom 1

Optimizing the Customer Experience

Jim White, Vice President, Customer Experience @ Symphony Post Acute Network

Horizon Planning

David Zasada, SVP, Product Management @ ACT

Customer Insights for Innovation

Kieren Layton, Customer Experience Leader @ Hewlett-Packard Enterprise

Customer Journey Mapping Workshop Part1

Roy Barnes, Founder @ Bluespace

Partnerships & Go-To-Market Planning

Chapin Kaynor, Category Business Lead @ Brightstar

2:15pm - Altitude Ballroom

Integrated Thinking & Business Strategy Mapping

Ken Kring, Sr. Manager, Payer Marketing @ Walgreens & Author "Business Strategy Mapping"