8:30am - Driving Innovation Through Real-Time Feedback
Michael Kanazawa, Americas Enterprise Innovation Leader @ Ernst Young
9:30am - Guts, Grit & Glory; The Mindset of Great Innovation and New Product Development
Tim McKnight, VP, Market Insight & Strategy - Global Innovation @ Cigna Health
10:30am - Tools of a Product Manager
Ty Ahmad-Taylor, CEO & President @ THX
10:30am - Creating Value through Customer Experience
Reginald Chatman @ Bloom Energy
11:30am - Strategic Product Management - Bringing it all Together
Ann Kennedy, SVP, Product Management @ ShareThis
11:30am - Collaborative Experience Design
Lauren Palmer @ PayPal
1:00pm
Product Management Strategic Framework
Howard Shen, Director, Product Management @ Ebay
Delivering Great Experience @ Scale
Noah Richardson & Jason Wang @ Salesforce
Customer Experience & Design Thinking
Vicki Amon-Higa, Amon-Higa & Associates
Mastering Behavioral Analysis
Raj Sen @ Adobe
2:00pm
Product Launch Planning & Optimiation
Sandy Cook @ Flipboard
Collaborative Innovation
Sheila Guastamachio @ Kaiser Permanente
Design Your Organization, Not Just Experiences
Paul Hagen @ West Monroe Partners
Omni-Channel Customer Engagement
Raj Sivasubramanian @ Verint
3:00pm
Design Through Integrated Thinking
Ken Kring @ Walgreens
Innovation: The Power of Combining Art & Science
Svetla Alexandrov @ Walmart eCommerce
Maximizing Your Return on CX
Lynn Hunsacker @ Marketing Future Forum
Designing Exceptional User & Customer Experiences
Mia Dand @ Lighthouse3.com
